I am caregiver for a family member (she/her) who has worn hearing aids for many years. Following a move to Jacksonville, she began visiting U.S. Hearing Aid Center San Jose/Mandarin. She always received kind and supportive care from office staff, and our most recent consult with Joel Zerr, HAS was no exception. Due to recent changes in her health status, we were faced with a challenge for which I wasn't sure there was a solution. Without hesitation, Joel discussed options with me, problem-solved, and made it happen! During my follow-up conversations with Joel and office assistant Megan, both took the initiative to ensure the updated hearing aids were available as soon as possible. I am very grateful to Joel and Megan for contributing to my family member's quality of life during this time. Thank you!
S M, on Google
My mom’s hearing aids were 10 years old! Joel gave her a new hearing test and showed us our options. Joel was not pushy, but very kind to my 92 year old mom. She picked the hearing aids best suited for her needs. Joel fitted the new hearing aids where they would be comfortable with her 24/7 oxygen and her glasses she wears occasionally. We had a great experience with Joel. He’s very kind and listens to you. Megan, his office assistant, was very helpful and kind. I would recommend this business if you’re looking for hearing aids or for getting new ones.
Nancy Marling, on Google
Megan at the mandarin office is always so welcoming, and Joel was so patient as I learned how to use my new hearing aids. He was honest about what they could do for my hearing loss, and up front about their limitations. It took a minute to get used to them and to work through the bugs for a truly custom fit and sound quality, but Joel was there for every question, every adjustment, always knowing just what to do for every issue I hit him with. I am very happy with this purchase, not only for the high tech hearing aids but also for the superior support that comes with them.
carreme nackashi, on Google
This is the place to go. Staff went above and beyond all of my needs. They introduced me to resource that I would otherwise never have known about. A breath of fresh air from start to finish!
Joshua, on Google
These Starkey in-the-ear rechargeable hearing aids are a game changer! Wow! My 94-year-old dad can hear so much better now - even a soft-spoken voice! With eye glasses, sometimes surgical masks and hearing aids behind the ears, there was way too much going on in that area. Joel Zerr is amazing! Excellent customer service and bedside manner. He noticed my dad’s mobility challenges and was able to meet his needs in the waiting room area. Joel with his capable assistant Megan are definitely the “A” Team! Both are positive, kind, professional, experienced and helpful. I hIghly recommend this store!
Theresa Levy, on Google

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