What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

These Starkey in-the-ear rechargeable hearing aids are a game changer! Wow! My 94-year-old dad can hear so much better now - even a soft-spoken voice! With eye glasses, sometimes surgical masks and hearing aids behind the ears, there was way too much going on in that area. Joel Zerr is...

Theresa Levy, on Google

This is the place to go. Staff went above and beyond all of my needs. They introduced me to resource that I would otherwise never have known about. A breath of fresh air from start to finish!

Joshua, on Google

Megan at the mandarin office is always so welcoming, and Joel was so patient as I learned how to use my new hearing aids. He was honest about what they could do for my hearing loss, and up front about their limitations. It took a minute to get used to...

carreme nackashi, on Google

My mom’s hearing aids were 10 years old! Joel gave her a new hearing test and showed us our options. Joel was not pushy, but very kind to my 92 year old mom. She picked the hearing aids best suited for her needs. Joel fitted the new hearing aids where...

Nancy Marling, on Google

I am caregiver for a family member (she/her) who has worn hearing aids for many years. Following a move to Jacksonville, she began visiting U.S. Hearing Aid Center San Jose/Mandarin. She always received kind and supportive care from office staff, and our most recent consult with Joel Zerr, HAS was...

S M, on Google

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