What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My audiologist was very patient, and knowledgeable with all of the different types hearing aids. I was so sure of what kind I wanted, but after learning about the pros and cons of each, I wound up with an entirely different type. She had the product available in her office...

Pam Roberts, on Google

The manager of the office worked with me to get new hearing aids that fit my life style and do not constantly need a routine cleaning that is a distraction from my daily activities and work. I am very pleased with the type hearing aid I purchased and the people...

John Crockford, on Google

I have never been happier with my hearing aids! Stacey is the best! Very professional and answered any questions I had. She has a lot of knowledge and really cares about her clients. I have never been happier and would recommend you to anyone!

Sandy Reynolds, on Google

Stacey works miracles with my hearing aids. She explains the details and service needed very clearly. She is very personable and reasonable. I appreciate her assistant as well. They are both capable and highly skilled.

kathleen daiker, on Google

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